Building Therapy X: Jessica Cheng on Rethinking Healthcare, Leadership & Connected Care

In this episode of The People-Driven CEO Podcast, Shane sits down with Jessica Cheng, Co-Founder and Physiotherapist at Therapy X, to talk about entrepreneurship, healthcare, leadership and building a more connected approach to patient care. Jessica shares how her experience working in fast-paced clinic environments left her questioning the traditional model of healthcare. She wanted more time with patients, stronger collaboration between practitioners and a system where people didn’t feel responsible for piecing together their own care.

That vision eventually became Therapy X, a multidisciplinary clinic built around collaboration, education and helping people better understand their bodies. Jessica shares what she has learned about building a team, creating a strong culture and growing a healthcare business without losing the relationships and human connection at the centre of it. The conversation also explores the realities of entrepreneurship, learning as you grow, balancing leadership and motherhood, the importance of community and Jessica’s belief that great healthcare should ultimately empower people to become more confident and independent in their own health.